Privacy and Cookies Policy
Last Updated: 04.03.2025
1. Who We Are
Welcome to AlacantHouse. Our website is accessible at
https://alacanthouse.com. We value your privacy and are dedicated to protecting your personal information.
Your privacy is important to us. We are committed to safeguarding any personal information you provide and ensuring it is handled in accordance with applicable laws.
2. Information We Collect
Personal Identification Information
When you interact with our site – such as leaving comments, registering an account, or making a reservation – we may collect personal data such as your name, email address, and any other details you voluntarily provide. Users may visit our site anonymously, and personal identification information is collected only when voluntarily submitted.
Non-Personal Identification Information
We also gather non-personal data (for example, browser type, IP address, operating system, and usage patterns) to help us analyze trends, administer the site, and improve our services.
3. How We Use Your Information
We use your data for various purposes, including:
- Processing reservations and managing your bookings;
- Enhancing and personalizing your browsing experience;
- Communicating with you about inquiries, bookings, and promotional offers;
- Providing customer support and responding to your requests;
- Analyzing site performance and preventing spam, fraud, or abuse.
4. Cookies and Tracking Technologies
Cookies are small files placed on your device to help us recognize you on subsequent visits, remember your preferences, and monitor site performance. For example:
- Comment Cookies: If you leave a comment, you may opt to save your name, email address, and website in cookies for convenience. These cookies last for one year.
- Login Cookies: When you access our login page, temporary cookies determine whether your browser accepts cookies. Once logged in, additional cookies save your login status and screen preferences.
In addition, we use third-party cookies—such as those from Google Analytics—to collect anonymous information (e.g., the number of visitors and the most popular pages). Keeping these cookies enabled helps us analyze site performance and improve your experience.
You can disable cookies through your browser settings, but please note that some features of our site may not function properly if cookies are disabled.
Additional Cookies
Our website uses the following additional cookies:
- wp-wpml_current_language (alacanthouse.com): Set by the WordPress multilingual plugin to store the current language settings. Duration: session. (Functional)
- _ga_*.alacanthouse.com: Set by Google Analytics to store and count page views. Duration: 1 year, 1 month, 4 days.
- Analytics_ga.alacanthouse.com: The _ga cookie, installed by Google Analytics, calculates visitor, session, and campaign data while tracking site usage anonymously with a unique identifier. Duration: 1 year, 1 month, 4 days.
- Analyticsmm.stripe.com: Set by Stripe for fraud prevention purposes; it identifies the device used to access the website to optimize formatting. Duration: 1 year, 1 month, 4 days.
- __stripe_mid.alacanthouse.com: Set by Stripe to assign a unique session identifier across sessions. Duration: 1 year. (Necessary)
- __stripe_sid.alacanthouse.com: Set by Stripe to assign a unique session identifier for a single session. Duration: 1 hour. (Necessary)
- rc::agoogle.com: Set by Google reCAPTCHA to identify bots and protect the website against spam attacks. Duration: permanent. (Necessary)
- wpEmojiSettingsSupportsalacanthouse.com: Set by WordPress when a user interacts with emojis to ensure proper display. Duration: session. (Necessary)
- rc::cgoogle.com: Set by Google reCAPTCHA to identify bots and protect the website against spam attacks. Duration: session. (Necessary)
5. Embedded Content
Our pages may include embedded content (for example, videos, images, articles) from other websites. Such embedded content behaves as if you visited the originating site directly and may use cookies, collect data, or track your interactions.
6. Data Sharing
We do not sell or trade your personal data. However, we may share your information in the following cases:
- Service Providers: We work with trusted third parties who help us operate our site and process transactions.
- Legal Obligations: We may disclose data if required by law or to protect our rights.
- Reservation Fulfillment: Your reservation details may be forwarded to the relevant service provider to ensure your booking is fulfilled.
7. Data Retention
Comments and associated metadata are stored indefinitely so that we can recognize and approve follow-up comments automatically. Registered users’ personal information is retained in your profile until you choose to update or delete it. We may also retain certain data for legal, administrative, or security purposes.
8. Your Rights
You have the right to review, update, or request deletion of the personal data we hold about you. To do so, please contact us at the email address provided below. Note that some information may be retained as required by law.
9. Security Measures
We implement reasonable technical and organizational measures to protect your data. While we strive to secure your personal information, no method of online transmission or storage is completely secure.
10. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect data from children, and if we become aware of such data, we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy and Cookies Policy from time to time. When we do, the “Last Updated” date at the top of this page will be revised. We encourage you to review this policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us at
info@alacanthouse.com.
