Terms and Conditions

Last Updated: 04.03.2025

These Terms and Conditions (“Terms”) govern your use of our website
(alacanthouse.com) and all related products and services provided by Veebiagentuur OÜ (“AlacantHouse”, “we”, “us”, or “our”), whether accessed directly or indirectly via our website, mobile applications, email, or telephone. By accessing, browsing, or using our website and/or completing a reservation, you acknowledge that you have read, understood, and agree to be bound by these Terms (including our Privacy and Cookies Policy).

1. Scope of Service

AlacantHouse provides an online platform through which various temporary accommodation providers – including hotels, hostels, bed & breakfasts, and private lodging/rentals – advertise their services. By making a reservation through our platform, you enter into a legally binding contractual relationship with us and the relevant service provider. We act solely as an intermediary, transmitting your reservation details to the provider and sending you a confirmation email on their behalf.

The information displayed on our website is based on data provided by our service providers. While we exercise reasonable care in maintaining accurate information, we do not guarantee that all details (such as rates, availability, or descriptions) are complete or error-free. Each provider is responsible for ensuring the accuracy of their information.

2. Privacy and Cookies

We respect your privacy. Please review our Privacy and Cookies Policy to understand how we collect, use, and safeguard your personal data.

3. Prices

All prices on our website are quoted in Euros and taxes unless otherwise stated. Prices are provided per listing for the entire duration of your stay. Special offers and promotional rates may have specific restrictions, such as non-refundable conditions. It is your responsibility to review all details carefully before confirming a reservation.

4. Currency Conversion

All transactions are processed in Euros. Actual conversion rates will be determined by your bank or financial institution.

5. Reservations and Payments

Reservations can be completed using secure online payment methods, including PayPal, Stripe and credit or debit cards, through PCI-DSS certified processors. By confirming your reservation, you agree to the payment terms set by the service provider. In certain cases, bookings may be non-refundable. If an unauthorized charge occurs, please contact your bank and notify us immediately at
info@alacanthouse.com.

6. Cancellations

Cancellation policies vary by property and are clearly outlined on each listing’s page. It is essential that you review these policies before making a reservation. Reservations that require prepayment may incur cancellation fees or result in forfeiture of the prepayment if cancellation occurs. Any cancellation or modification is subject to the terms provided by the service provider.

7. Further Correspondence

Upon completing a booking, you consent to receive communications from us regarding your reservation, including pre-arrival instructions, destination information, and post-stay surveys. You may opt out of promotional communications at any time.

8. Guest Reviews and Rankings

Guest reviews are an integral part of our service. Reviews submitted on our website may be published to inform future guests. We reserve the right to moderate, adjust, or remove reviews at our discretion. The default ranking system on our site is generated through an automated algorithm based on multiple criteria.

9. Anti-Harassment Policy

We are committed to maintaining a respectful and inclusive community for all users, including guests, hosts, and visitors. Discriminatory, harassing, or abusive behavior is strictly prohibited and may result in the permanent suspension of your account.

10. Prohibited Activities

As a user of our platform, you agree not to:

• Breach or circumvent any applicable laws, third-party rights, or these Terms;
• Reproduce, scrape, or use any content from our website for commercial or competitive purposes;
• Transmit spam or unsolicited communications;
• Book accommodations with no intention of using the service;
• Use any automated means (e.g., bots, scrapers) to access or collect data from our website;
• Engage in any activity that could damage or impair the functionality of our platform or the experience of other users.

11. Disclaimer

Our website and services are provided “as is” and “as available” without warranties of any kind, either express or implied. We are not liable for any inaccuracies, errors, interruptions, or delays in service caused by technical or third-party issues.

12. Intellectual Property Rights

All content on our website, including text, images, logos, graphics, and software, is the property of Veebiagentuur OÜ or its licensors and is protected by intellectual property laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

13. Limitation of Liability

To the fullest extent permitted by law, AlacantHouse and its affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or the reservation process. Our total liability shall not exceed the amount you have paid for the services.

14. Miscellaneous

These Terms are governed by and construed in accordance with the laws of the Republic of Estonia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Tallinn, Estonia.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. These Terms, together with our Privacy and Cookies Policy, constitute the entire agreement between you and AlacantHouse regarding your use of our platform.

15. About AlacantHouse

AlacantHouse is operated by Veebiagentuur OÜ, a company registered in the Republic of Estonia. Our registered office is located at Pääsukese 6, Kopli küla, Rae vald, Harjumaa, Estonia. We work with a network of trusted partners to deliver our services; however, we are not responsible for the operations of these partners.

16. Changes to These Terms

We reserve the right to amend these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website following any updates constitutes your acceptance of the revised Terms.

17. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at
info@alacanthouse.com.

By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.